AI Chatbots for WhatsApp
Reply on WhatsApp instantly, even while you work
For small businesses that get lots of WhatsApp enquiries and cannot reply fast. An AI assistant answers with the information you approve and passes the conversation to you when a person is needed.
Who it is for
- Shops and service businesses with lots of repeated questions
- Clinics, academies and estate agencies that get enquiries at all hours
- Businesses that want the customer’s details before calling them
Sound familiar?
- Messages pile up and you reply late, or the next day.
- Many questions are always the same and eat up your time.
- Out of hours, customers go with whoever replies first.
What businesses usually do today
Replying by hand
Every message interrupts you, and night-time ones wait until tomorrow.WhatsApp Business quick replies
They help with a greeting or opening hours, but they do not understand the question.Generic button bots
They force customers through a menu and often frustrate them.
Why Novus
Approved information only
It answers with what you validate. If it does not know something, it says so and hands over to you.A person when needed
We agree with you when it should alert you and how you take over.Built around your process
We connect it to what you already use so customer details are not lost.
What it does for your business
Answers with your information
Learns from your documents, price lists, catalogue and FAQs.Replies instantly
Answers in seconds, day and night.Hands over to a person
When the customer asks or the query needs it, it alerts you.Collects customer details
Name, need and contact, saved where you need them.Appointments and quotes
It can prepare the request so you only have to review it.Also on social media and your website
The same assistant can work on other channels, depending on the case.
Use cases
Illustrative examples to explain the service; they are not client case studies.
Estate agency
Someone asks about a flat at 11 pm. The assistant gives the listing details, collects their contact and leaves the enquiry ready for you.Academy
Several families ask about course times and prices. The assistant answers with approved information and notes who wants to enrol.Shop
A customer asks if an item is in stock. The assistant does not know, says so and hands the conversation to you.
Scope
Included
- Review of the enquiries you receive
- Setting up a WhatsApp Business number used only for the business
- Preparing the information the assistant may use
- Setting up hand-over to a person
- Testing with you before going live
Not included
- Perfect answers in every case: it is reviewed and improved with use
- Mass marketing messages
- AI usage above the limit agreed in the quote
Assessed in the consultation
- The type of WhatsApp Business connection, depending on your message volume and WhatsApp’s terms
- Connection to your CRM, calendar or catalogue
Frequently asked questions
Can I use my WhatsApp number?
It needs a WhatsApp Business number used only for the business. Your personal number, or one that mixes personal and business use, will not do, because WhatsApp could block it. We help you set it up.
Can it make up answers?
We configure it to answer only with approved information and, if it does not know something, to say so and hand over to you.
Can I see the conversations?
Yes. You see the conversations and can step in at any time.
Who keeps it up to date?
When your prices or services change, the information is updated. We show you how, or we do it for you.
How much does it cost?
We work it out in the quote, after an interview to understand your business. We set a limit on AI usage: the more it is used, the higher the cost, so we size it to the number of messages you receive.
Tell us what your customers ask you
Explain which WhatsApp enquiries you get and which take up most of your time. We reply with a tailored proposal.