AI Voice Agents
Never leave a customer’s call unanswered
For service businesses that live on the phone and cannot pick up while they work. An AI voice assistant answers for you, introduces itself as a virtual assistant, handles the usual questions and logs every call.
Who it is for
- Renovation, installation and trade businesses that work away from the office
- Clinics, beauty centres and practices that run on appointments
- Restaurants and businesses with call peaks at the same time of day
Sound familiar?
- You miss calls while you are on site, with a customer or out of hours.
- You answer the same questions (hours, areas, rough prices) ten times a day.
- Appointments are written on paper or on your phone and then get lost or overlap.
What businesses usually do today
Answering yourself
It works until you are busy, which is exactly when people call.Voicemail
Many customers do not leave a message and call a competitor instead.Receptionist or call service
It covers the hours, but it is a high fixed cost for a small business.
Why Novus
Your process first
Before configuring anything, we look at the calls you get and what should happen with each one.Speaks with your information
It answers with your business details and introduces itself as a virtual assistant, without misleading anyone.You stay in control
You decide when it answers, what it can say and when it passes the call to a person.
What it does for your business
Answers 24/7
Also at night, at weekends and on holidays.Handles the usual questions
Services, hours, areas you cover and frequent questions.Qualifies the caller
Asks what you would ask (what they need, where, when) and leaves you a ready-made record.Books appointments
It can book into your Google Calendar, depending on how your schedule works.Summary of every call
You get what was said so you can follow up.Hand-over to a person
When a call needs it, it alerts you or transfers it.
Use cases
Illustrative examples to explain the service; they are not client case studies.
Renovation company
A customer calls at 8 pm for a quote. The assistant takes the job details and the next morning you have the record to call them back.Clinic
A patient calls to book. The assistant offers the free slots and confirms the time.Restaurant
At peak time, the assistant answers questions about opening hours and bookings while the team cooks.
Scope
Included
- Review of the calls you receive
- Setting up the assistant with your business information
- Testing with you before going live
- Explanation of how it works and how to review it
Not included
- Replacing your team in complex or sensitive conversations
- Solving every call: what it does not know, it passes on
- Call minutes above the limit agreed in the quote
Assessed in the consultation
- Connection to your calendar or CRM
- Call recording and privacy notice to the caller
Frequently asked questions
Does the caller know they are talking to an AI?
Yes. The assistant introduces itself as a virtual assistant from the start. It is the right thing to do and it builds trust.
Can I keep answering calls myself?
Yes. You can set it to answer only when you cannot: out of hours or when the line is busy.
What if the caller asks something the assistant does not know?
It takes a note, tells the caller you will call back and sends you an alert so you can follow up.
What about call privacy?
We agree it with you before starting: what is stored, for how long and how the caller is informed, in line with the GDPR.
How much does it cost?
We work it out in the quote, after an interview to understand your business. We set a limit on call minutes: the more minutes the assistant uses, the higher the cost, so we size it to your real volume.
Tell us how your customers call you
Explain which calls you get and which ones slip through. We reply with a proposal tailored to your business.